Terms of Service

These terms are between Minidesk Sdn Bhd (Malaysia) — “we”, “us” — and the business that opens a minidesk account — “you”. Using minidesk means you accept them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

minidesk is a platform that connects your messaging channels and business systems and puts an AI assistant on top of them. It is software you use to run your own operations. We do not provide accounting, legal, tax or professional advice, and the assistant's output is not such advice.

You are responsible for keeping your credentials secure and for everything done under your account. Tell us promptly if you believe an account has been compromised. You must give accurate registration details and keep them current.

You are responsible for the people you grant access to, and for what they can see. minidesk enforces the access boundaries you configure — it cannot know which of your staff should be allowed to see what unless you tell it.

You may not use minidesk to:

• send unsolicited bulk messages, or message people who have not agreed to hear from you;
• break any law, or any rule of a connected platform — including the WhatsApp Business Messaging Policy and Meta's platform terms;
• impersonate another person or business;
• upload malware, or attempt to gain access to another customer's data;
• probe, load-test or reverse-engineer the service without our written permission;
• resell or white-label the service unless we have agreed to it in writing.

Messaging rules are enforced by the platform, not only by us. Breaching WhatsApp's policies can get your number restricted or banned by Meta, which is outside our control.

The data you put into minidesk stays yours. You grant us only the licence needed to host, process and display it so we can operate the service for you, and to keep backups.

You confirm you have the right to put that data into minidesk, including any personal data of your customers, staff or contractors, and that you have given them whatever notice the law requires. Our Privacy Policy explains how we handle it.

You can export your data at any time while your account is active. On closure we keep it for 90 days so it can be recovered, then delete it.

The assistant generates answers and drafts from your data. It can be wrong, incomplete, or confidently mistaken. Check anything that matters before you act on it or send it to a customer. You remain responsible for messages sent from your account, whether a person or the assistant composed them.

minidesk connects to services we do not control, and supports plugins that may be built by third parties. When you install a plugin you grant it the access scopes it requests, and you are responsible for that decision. We are not liable for a third party's software, availability or handling of your data.

Paid plans are billed in advance for the period shown at signup. Fees are non-refundable except where the law requires otherwise. We will give at least 30 days' notice before a price change takes effect on your account.

We work to keep minidesk running, but we do not promise uninterrupted service. Maintenance, provider outages and platform changes outside our control can interrupt it. Unless a separate written service level agreement says otherwise, the service is provided “as is” without warranties of any kind.

To the fullest extent the law allows, neither party is liable for indirect or consequential loss, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the event giving rise to it.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

You may close your account at any time. We may suspend or close an account that breaches these terms, that puts the service or other customers at risk, or where we are required to by a platform provider or by law. Where circumstances allow, we will warn you first and give you a chance to fix the problem.

We may update these terms as the service develops. We will give account administrators at least 30 days' notice by email of any material change. Continuing to use minidesk after it takes effect means you accept the new terms.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from them.

Minidesk Sdn Bhd
Malaysia
legal@minidesk.co