Data Deletion

Write to max@creative5.com.my and ask us to delete your data. We answer within 21 days, and we do not charge for it.

The rest of this page explains who to ask, what happens, and what we are not allowed to delete.

You messaged a business that uses minidesk. You sent a WhatsApp message, an email or a Facebook message to a shop, a contractor or an office, and it reached them through minidesk. Your message, your number and your name belong to that business. They decide what is kept; we only hold it for them. So ask them — and if you ask us instead, we will pass your request to them and help them act on it. See “If you are a customer of a business” below.

You run a business that signed up for minidesk. The account is yours and so is everything in it. See “If you are the business” below.

The quickest route is to ask the business directly — reply on the same channel you used to reach them, and say you want your details removed. They can do it from inside minidesk.

If you would rather come to us, write to max@creative5.com.my and tell us which business you contacted and which number or address you used. We will acknowledge you within 21 days and pass the request to that business, because under the Personal Data Protection Act 2010 they are the data user and we act on their instructions. We will not alter their records without them.

Write to max@creative5.com.my from an address on the account, or from the number the account was set up with, and say you want the business closed. You can also open Settings → Your business inside minidesk, which does the same thing with the details filled in.

Then, in order:

1. We answer within 21 days.
2. We check you are the person who runs the business. This is why it is a request and not a button anybody signed in could press.
3. The account stops. Nothing new arrives, nothing goes out, and nobody can sign in to it.
4. It stays recoverable for 90 days, so a closure you did not mean can be undone. After that it is deleted or irreversibly anonymised.

The people the business knows and the addresses they reach it at; the conversations, the messages inside them, and anything sent with them — photographs, receipts, documents; the connections to WhatsApp, email and any social account; the sign-ins of everyone on the account; and the business's own record.

Records the law requires us to keep — invoices and tax records among them — and anything under an active legal hold. The privacy policy names these and the periods that apply to them.

There is no button here that deletes an account on the spot, and there is no automatic confirmation code to look up. Deletion is done by a person, on purpose: minidesk keeps a permanent record of what happened in a business — who answered which customer, and when — and removing that is not something a mis-tap at two in the morning should be able to start.

BCS HARDWARE (GOMBAK) SDN. BHD. (201201006471 (979996-V))
MT12, Infinity8, L3-023, Level 3, MyTown Shopping Centre, No. 6, Jalan Cochrane, Seksyen 90, 55100 Kuala Lumpur, Malaysia
max@creative5.com.my

If you are not satisfied with how we handle your request, you may complain to the Personal Data Protection Commissioner of Malaysia.